Porsche Centrum Leusden

I was in contact with Dominique regarding a used car - which I have not (yet) bought. Absolutely professional guidance, quick feedback and a lot of expertise. I've bought several Porsches in my life (at Porsche Centers), and there's no question that you get excellent support here (even if you have a lot of questions). An absolute recommendation.

I hereby share my particularly disappointing experience at Porsche Centrum Leusden. I contacted service advisor Remco van Vliet via email regarding information about an additional service between the Porsche App and the vehicle. Remco wrote that this additional service includes the 2-year subscription as standard upon delivery of a new Porsche. My car is from 2018, but he could see that this service had never been activated: "To activate this we indeed need to install the code, but because this function has never been activated you will receive the full subscription for 2 years." To activate the additional service, a code had to be physically placed in the car. We have made an appointment for this in Leusden. After this was done, I was surprised to receive an invoice for more than €1800 for the 2-year subscription. This was not the agreement Remco… Obviously I did not agree with the invoice, and Remco van Vliet's behavior became very antisocial and customer unfriendly. He immediately removed the additional service from the car. Ultimately, my visit to Leusden of more than 3 hours was for nothing. At the end of the visit, I greeted the other staff "goodbye", after which Remco van Vliet shouted after me in a threatening tone as I left the building: well, I don't think so, that I will never be welcome here again, not anymore. for car service in the workshop. This was the low point of this sad man and experience at Porsche Center Leusden. The misleading emails and these experiences are a shame for a Porsche dealer. I must compliment sales advisor Jelmer van Veldhuisen, he gave me excellent advice about the 911 Touring during my visit. Is interested in the customer and you notice the similarities in passion for cars. He could be the example of what a worthy Porsche employee should be. Remco van Vliet could learn a lot from this. I would certainly have the 911 Touring configured by Jelmer if they are produced again, although that will no longer happen in Leusden. Baker 01-02-2024 11:00